Refund & Engagement Policy

Last updated: Jan 1, 2026

This policy describes the terms under which NORVEXA LLC ("we", "us", "our") provides services and addresses refunds. As an advisory and development firm, the specific refund terms for any engagement are governed by the written agreement signed with each client. This page provides a general overview.

1. Service-Based Engagements

Our consulting, development, and operational services are delivered under a defined scope of work. Fees, milestones, and payment schedules are agreed upon in writing before work begins.

2. Deposits and Upfront Fees

Certain engagements require a deposit or upfront fee to reserve resources and begin work. Unless otherwise stated in the engagement agreement, deposits applied to work already performed are non-refundable.

3. Requesting a Refund

If you believe you are entitled to a refund, please contact us within 14 days of the relevant invoice or delivery. We will review each request in good faith and in accordance with the terms of the applicable engagement agreement.

4. Work Already Performed

Refunds do not apply to time, labor, or deliverables already completed. Where a project is terminated mid-engagement, fees for completed work remain payable, and any unused portion of a prepaid balance may be refunded at our discretion.

5. Processing of Approved Refunds

Approved refunds are processed to the original payment method within a reasonable period, typically 5–10 business days, subject to processing times of the relevant payment provider.

6. Contact Us

To discuss a refund or any concern regarding our services, please contact us:

NORVEXA LLC
Albuquerque, New Mexico, USA
Email: contact@norvexa.com
Phone: +1 417 506 9804